Welcome to www.oceanmiami.com (the "Site").

BW Miami Vacation Rentals LLC, doing business as OceanMiami.com (“OceanMiami”, “we”, “us”, or “our”), provides this Privacy Policy to inform you about our practices regarding the collection, use, and disclosure of personal information through our website (www.oceanmiami.com), services, and accommodation booking platform. By using our services, you agree to the terms of this policy.

Personal information refers to any information that relates to an identified or identifiable individual.

We may collect personal information from you when you make a reservation, contact us, or interact with our platform. This information may include your name, phone number, email address, postal address, booking details, and payment information. If you contact us directly by phone, SMS, or email, we may collect the content of your message and any attachments.

If you book through third-party platforms such as Airbnb, Vrbo, or other online travel agencies, we may receive personal information about you from those platforms. This may include your name, email address, phone number, booking details, and any additional information you have shared with them for the purpose of processing your reservation.

We use your personal information to provide and improve our services, process your bookings, communicate with you, and personalize your experience. We may also use your information for customer service, to respond to inquiries, to request feedback, or to send you updates or promotional communications. You can opt out of marketing communications at any time by following the instructions in our messages.

We do not collect information from guest Wi-Fi usage, nor do we deploy any biometric scanners, motion sensors, noise detectors, or security cameras in our accommodations. 

We do not sell or rent your personal information. We may share it with third-party service providers who help us operate our business, such as payment processors and customer support services. These service providers are authorized to use your personal information only as necessary to provide services to us.

We may also share personal information with third-party booking platforms to manage your reservation or comply with their policies. Additionally, we may share limited guest information with property owners or managers for safety, legal, or operational purposes, including name, email, dates of stay, or occupancy reports.

We may disclose personal information when required by law, legal process, or if necessary to protect our rights, property, or safety or that of others.

Cookies and similar technologies may be used to support basic functionality of our website. We do not currently use advanced tracking tools such as Google Analytics, Facebook Pixel, Segment, or Hotjar.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have rights under applicable law to request access to, correction of, deletion of, or restriction of your personal information. You may also object to certain processing or request data portability. If you are a California resident, you may have additional rights under California law.

By using our services, you acknowledge that your personal information may be transferred to and processed in countries outside your own, including the United States.

If we make material changes to this policy, we will update the date at the bottom and post the updated version on our website. We encourage you to review this policy periodically.

If you have any questions or concerns about this policy or our data practices, please contact us at vacation@bwmiami.com.

Cancellation Policy: Non-refundable
The reservation is non-refundable / non-cancellable and the credit card provided will be charged the full amount at the time of booking.

Last Updated: April 4, 2025